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Service Design
Building a UX Playbook
Understanding who you are designing for and helping people design for them. Building a UX Playbook.
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Building a Team in a Pandemic
Building a team, learning about each and every person that joins and seeing the impact they have made, has truly been a highlight of my career and a bright light during this pandemic.
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Measuring, Understanding and Designing Every Interaction
Why you must measure, understand and design exceptional experiences across every interaction people have with your brand.
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Creating a Research Recruitment Program from Scratch
Over 42 days, a small but mighty team conceptualized, designed and launched the Valley CX Co-Lab, a community that will help Valley create a better banking experience alongside our customers.
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Unlocking UXer's Potential with UXR.DESIGN
Learn about the launch of UXR.DESIGN, a site that helps people grow in their career, learn new skills, and become a leader that influences others.
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